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PRIVACY POLICY

This Privacy Policy explains how Ordo Atelier collects, uses, and protects your personal information when you visit our website, submit a contact form, or get in touch with us by email.

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We respect your privacy and are committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable. The GDPR requires organisations to explain what personal data they collect, why they collect it, how long they keep it, and what rights individuals have regarding their data.  

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1. Who We Are

This website is operated by:

Ordo Atelier
Email: ordo.atelier@gmail.com
Website: ordoatelier.com

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For the purposes of data protection law, Ordo Atelier is the data controller of the personal information you provide to us. A data controller is the organisation that decides why and how personal data is processed.  

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2. Information We Collect

We may collect the following information when you submit a form, contact us by email, or interact with our website:

  • Your name

  • Email address

  • Phone number

  • Project location

  • Selected service of interest

  • Details about your project

  • Any files or images you choose to upload

  • Technical website data, such as IP address, browser type, device information, and pages visited

We only ask for information that is relevant to understanding your enquiry and responding to your request.

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3. How We Use Your Information

We may use your personal information to:

  • Respond to your enquiry

  • Discuss your project and potential collaboration

  • Provide information about our services

  • Prepare proposals, consultations, or project estimates

  • Manage communication with you

  • Improve our website and user experience

  • Comply with legal or administrative obligations

We do not sell your personal information.

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4. Legal Basis for Processing

Depending on the nature of your interaction with us, we process your personal data based on one or more of the following legal grounds:

  • Your consent, for example when you submit a form or agree to receive communication from us

  • Pre-contractual steps, when you contact us about a potential project or service

  • Legitimate interest, such as responding to enquiries, improving our website, and managing business communication

  • Legal obligation, where we are required to keep certain records

Personal data must be processed lawfully, fairly, and transparently under GDPR principles.  

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5. Contact Forms and Email Communication

When you submit a contact form or email us directly at ordo.atelier@gmail.com, we use the information you provide to respond to your message and discuss your project.

Please avoid sending highly sensitive personal information through the contact form unless it is necessary for your enquiry.

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6. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve functionality, understand website performance, and analyse visitor behaviour.

Cookies may help us understand which pages are visited, how users interact with the site, and how we can improve the experience.

You can usually manage or disable cookies through your browser settings. Some parts of the website may not function properly if cookies are disabled.

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7. Sharing Your Information

We may share your information only when necessary, for example with:

  • Website hosting and platform providers

  • Email and communication tools

  • Analytics providers

  • Professional advisers, if required

  • Contractors or suppliers, only where relevant to your project and with appropriate discretion

Any third parties that process personal data on our behalf should only process it according to our instructions and for the purposes described in this policy.

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8. How Long We Keep Your Information

We keep your personal information only for as long as necessary for the purpose for which it was collected.

Enquiry and project-related communication may be kept for a reasonable period in order to manage follow-ups, maintain business records, or comply with legal obligations. Where information is no longer needed, we will delete it or anonymise it where appropriate.

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9. How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure.

However, no website, email system, or online transmission is completely secure. For that reason, we encourage you not to send sensitive information unless necessary.

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10. Your Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to the personal data we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Request deletion of your personal data

  • Object to or restrict certain types of processing

  • Withdraw consent where processing is based on consent

  • Request a copy of your personal data in a portable format

  • Lodge a complaint with a data protection authority

Under GDPR, individuals have rights including access to their personal data and information about how it is processed.  

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11. International Transfers

Some service providers we use may process or store information outside your country or the European Economic Area. Where this happens, we aim to ensure appropriate safeguards are in place to protect your personal data.

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12. Links to Other Websites

Our website may contain links to external websites, social media profiles, or third-party platforms. We are not responsible for the privacy practices or content of those websites.

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13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, or legal requirements.

The latest version will always be available on this page, with the date of the most recent update shown at the top.

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14. Contact Us

For any questions about this Privacy Policy or how your personal information is handled, please contact us at:

ordo.atelier@gmail.com

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